Imagine that you are a member of the HR Training Class of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a seven (7) page paper in which you:
Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training.
Use at least () quality academic resources in this assignment.
Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
Design and submit a detailed proposal for leading a specific area of change within a specific team or organization, using self as an instrument in a way that illustrates your assertiveness for sharing your own perspective as well as empathy to understand others’ perspectives.
Submit a 9-10 page (2700-3000 word) APA-formatted paper with nine APA (level-one) section headers as follows:
Area of Change
The People Involved
Use of Self
Social Responsibility of the Plan
Your work on the Final Project spanned the entire course term (i.e., Phase 1 and 2 preliminary documents were submitted during Units III and IV; you were also asked to note progress of this project in various Discussion Board questions and assignments).
Be sure to include these past excerpts in the appropriate sections as you compile and develop the context of each section in this project.
Information about accessing the Blackboard Grading Rubric for this assignment is provided below.